Job Description

The Sales Associate role is an entry-level sales role that is tied directly to an Account Executive to help support their sales pipeline from design through completion. Their primary goal is to ensure customer satisfaction, retention, and growth while assisting the Account Executive to focus on business development efforts in the market. The Sales Associate assists in leading an internal team (design, sales support, project management, install) in ensuring a successful delivery of services for their clients.


This position reports to the Director of the Division.


Role and responsibilities include:

1. Client Relationship Management
   • Act as the main point of contact for specific opportunities as assigned by the Director or Account Executive between the client and the company.
   • Build and maintain strong, long-lasting relationships with clients.
   • Understand clients' needs and objectives.
   • Communicate regularly with clients to update them on project progress, new offerings, and industry trends.
   • Ensure clear and effective communication between the client and internal teams.
2. Customer Support
   • Respond promptly to customer requests under the direction of the Account Executive.
   • Coordinate product samples and finish requests.
   • Schedule showroom visits and product demonstrations.
   • Prepare meeting agendas and presentation materials.
   • Help ensure an exceptional customer experience throughout each project.
3. Sales Support
   • Support one or more Account Executives with daily sales activities.
   • Assist in preparing proposals, quotations, and customer presentations.
   • Coordinate revisions to proposals and pricing.
   • Assist in responding to Requests for Proposal (RFPs).
   • Help maintain CRM opportunities and customer information.
   • Demonstrates an attitude and appearance that represents the highest personal, moral and business standards in the marketplace and to our clients.
4. Manage internal processes
   • Serves as the "quarterback" throughout the entire process from initial request through project punch/completion
   • Assist in the preparation of proposals, presentations, and contracts.
   • Collaborate with other departments such as marketing, finance, and operations to ensure seamless service delivery.
   • Coordinate with internal teams to meet client expectations.
   • Manage contract renewals and negotiate terms as needed.
   • Ensure that clients are satisfied with the services provided.
   • Estimate date of delivery to customer, based on knowledge of manufacturers' production and delivery schedules.
5. Problem Resolution
   • Address and resolve client issues promptly and effectively.
   • Collaborate with internal teams to find solutions to client challenges.
6. Other duties as assigned

• Bachelor's degree preferred but not required.
• 0-2 years of professional experience.
• Strong organizational skills.
• Excellent written and verbal communication.
• Detail-oriented with strong follow-through.
• Ability to manage multiple priorities simultaneously.
• Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint).
• Comfortable learning new software systems.

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